Cancellation & Refund Policy

1. Introduction

This policy explains how cancellations and refunds are handled on Samzal. As Samzal operates a digital marketplace offering escrow and middleman services for digital assets, refunds and cancellations are subject to strict conditions once a transaction process has begun.

2. Order Cancellation Policy

A cancellation request may be accepted only if the transaction has not yet entered the escrow or middleman processing stage.

• If a buyer cancels before payment is secured in escrow, the transaction can be canceled without charges.
• If payment has already been placed into escrow but the seller has not started the transfer process, Samzal may cancel the order and return the funds after review.
• If the asset transfer process has already begun, cancellation is not possible.

To request cancellation, users must immediately contact:
[email protected] with transaction details.

3. Refund Eligibility

Refunds are not guaranteed and are evaluated based on the stage of the transaction and evidence provided. Refunds may be approved only in the following situations:

• The seller fails to deliver the asset as agreed
• The asset does not match the listing description and proof is provided
• A dispute is raised within the 72-hour protection window
• A transaction is canceled before asset transfer begins

Refunds are not applicable after successful asset delivery and buyer confirmation.

4. Non-Refundable Situations

• Buyer changes mind after asset transfer
• Account bans, suspensions, or recalls after the 72-hour window
• Issues caused by buyer negligence or platform rule violations
• Fees paid for escrow or middleman services once the process has started

5. Middleman Service Cancellation

• Full refund if canceled before the asset is transferred to the middleman
• If already transferred, a $9.95 handling fee will be deducted

6. Refund Processing Time

If a refund is approved, the amount will be returned to the original payment method within 7–14 business days depending on the payment provider or blockchain network.

7. Chargebacks and Payment Disputes

Samzal is not responsible for chargebacks or disputes initiated directly between buyer and seller when Samzal is not controlling the payment. Users are responsible for resolving such matters with their payment provider.

8. Policy Updates

Samzal reserves the right to update this policy at any time. Continued use of the platform indicates acceptance of the updated policy.

9. Contact

For cancellation or refund requests, contact:
[email protected]